Take a page from Chik-fil-a and hire the nicest people possible, then train them on your well-worn playbook. Prioritize smiles and patience over technical expertise for your frontline team.
Read MoreTullman uses the crutch of annual budget planning to kickstart this idea, encouraging leaders to be ruthless about how they allocate their resources and to reward only those projects, departments, and individuals that make an outsized impact on the bottom line.
Read MoreYes, the bow really does matter.
Read MoreI’m guessing that we’ll see more of this type of consolidation in the luxury business as brands with commoditized core products (clothing and accessories) seek to refresh their exclusive status.
Read MoreInspired by David Cummings, here’s a list of my strengths AND weaknesses
Read MoreYou are the average of the five people with whom you spend the most time
Read MoreHere’s a little know secret: the muck rises to the top.
Read MoreIt’s really hard to walk up to someone and say “hey, I think you’re out of line with our values”
Read MoreI get the paper delivered Monday - Saturday and I read each edition. Yes, I’m a millennial.
Read MoreChabuduo implies that to put any more time or effort into a piece of work would be the act of a fool
Read MoreAs with all attempts to change behavior, consistency is key.
Read MoreI adopted a system I called “scrum-lite” that revolved around a daily-standup, a whiteboard, and many many post-its. I was like a fish out of water managing my ballooning team, including a second layer below me, and I needed a system that would give me confidence in both our progress and direction.
Read MoreRadical candor is really, really uncomfortable.
Read MoreI posit that a reluctant boss is likely in the role for all the right reasons. They’ve been encouraged (pushed) to take the job based on their performance, rather than their personal relationships or personality.
Read MoreThe article is an inspiration for anyone who’s been responsible for business operations large or small.
Read MoreThe system isn’t ideal, and I still need swaths of time to do thinking-intensive work, but I’ve learned to appreciate capitalizing on these micro pockets of time so that when a free hour comes along, I can jump right into the task that needs an hour, rather than catching up on tiny tasks.
Read MoreJust as this blog is intended to help me revisit, synthesize, and ultimately comprehends the inputs in the world around me, I find my weekend reflection routine to be a critical part of how I how myself accountable and level up from week to week.
Read MoreWhen was the last time you worked with your team to train them (or retrain them) to listen.
Read MoreOn another occasion, it was my responsibility to terminate an employee who called in before his shift to share offensive, drunken feedback with me.
Read MoreCan the Targets of the world still surprise and delight their customers? Absolutely.
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I’ve sat through exec team meetings every week for the last 4 years. Some good, most okay, some downright bad. The better meetings all happened to include a meeting leader focused on making the most out of the time. The worst? They relied on the group to figure it out on the fly.